AI Customer Support

Apr 212 min read

Tractor Supply Co. Innovates with AI for 'Legendary' Customer Service

In a world where technology increasingly intersects with every aspect of our lives, Tractor Supply Co. is embracing artificial...

Apr 212 min read

Elevating Customer Support: Zendesk's Strategic Collaboration with Anthropic and AWS

In a significant move poised to reshape the landscape of customer experience (CX), Zendesk recently announced a groundbreaking...

Apr 212 min read

Best Buy's New AI-Powered Strategy for Enhanced Customer Support

In an exciting turn of events for technology and retail enthusiasts alike, Best Buy has announced a bold new direction in its customer...

Apr 102 min read

Introducing Gemini 1.5 Pro: A Leap in AI Development Across 180+ Countries

Google AI's latest offering, Gemini 1.5 Pro, is now making headlines as it becomes available in over 180 countries, marking a significant...

Apr 103 min read

Salesforce and AI: Revolutionizing Sales with Einstein's Power

In the fast-evolving world of business technology, Salesforce has stood out as a beacon of innovation, particularly with its integration...

Apr 73 min read

Hello from the Future: AWS's Strategic Moves in AI

In the heart of New York City, we were granted a peek behind the curtain of Amazon Web Services Inc.'s (AWS) artificial intelligence (AI)...

Apr 62 min read

Insights Into the Customer Experience with AI, from NICE's Michele Carlson

The landscape of customer service is undergoing a monumental shift, largely driven by the advent of artificial intelligence (AI). Michele...

Apr 22 min read

Acqueon and Cresta: AI-Powered Revenue Generation and Recovery

In a recent groundbreaking collaboration, Acqueon and Cresta have unveiled a revolutionary solution poised to redefine the landscape of...

Apr 12 min read

Inbenta Launches Enhanced Digital Instructor

In an era where digital transformation dictates the pace of customer experience, Inbenta's recent unveiling of the upgraded Digital...

Apr 12 min read

Revolutionizing Customer Experience in India with AI-Augmented Low-Code Platforms

In the rapidly evolving Indian economy, which is on the brink of becoming the world's third largest by 2027, customer experience (CX) has...

Mar 312 min read

Adobe's Generative AI Era: A Closer Look at Transforming Consumer Behaviors

In an era where the intersection of artificial intelligence and everyday activities is becoming more pronounced, Adobe's recent "Age of...

Mar 312 min read

Elevating Customer Support: Cisco's AI-Driven Revolution in the Webex Contact Center

In a groundbreaking move, Cisco Systems Inc. is infusing its Webex contact center and videoconferencing platform with advanced artificial...

Mar 272 min read

How Yellow.ai Is Reinventing Customer Support with GenAI to Boost Enterprise Growth

In the fast-paced world of customer service, a transformative wave led by Yellow.ai is setting new benchmarks. Known for its...

Mar 103 min read

The Complexity of Implementing Generative AI in Customer Service: Insights and Strategies

In the bustling digital era, businesses across the globe are eagerly exploring the potential of generative artificial intelligence (AI)...

Mar 82 min read

The Role Of AI In Solving The Volume-Cost Equation In Customer Service

In the ever-evolving landscape of customer service, 2023 stands out as a landmark year. Amidst a backdrop of budget cuts, layoffs, and an...

Mar 62 min read

How Deutsche Telekom’s Frag Magenta is Transforming the Landscape

The realm of customer support is undergoing a transformative shift, spearheaded by the pioneering advancements of companies like Deutsche...

Mar 43 min read

Revolutionizing Email Support: AI Automation with Yellow.ai

In a digital era where customer support serves as the backbone of successful businesses, Yellow.ai steps forward with a groundbreaking...

Mar 33 min read

Will the EU Disrupt AI-Powered Customer Support? Unpacking Gartner's 2028 Prediction

In the bustling world of technological advancements, where convenience and efficiency seem to reign supreme, the European Union (EU)...

Mar 12 min read

Klarna Claims Their New AI Assistant Replaces 700 Full-Time Agents

In an era where the pace of technological innovation continually accelerates, the collaboration between Klarna and OpenAI stands as a...

Feb 293 min read

Revolutionizing Customer Support: Yellow.ai's Leap into AI-Powered Email Automation

In a digital age where email remains a preferred channel for customer service, businesses often find themselves at a crossroads,...