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Mar 102 min read
Meta AI Unveils 'Wukong': Revolutionizing Recommendation Systems with a Novel Machine Learning Architecture
In the rapidly evolving digital world, recommendation systems have become the backbone of user experience, seamlessly guiding us through...
Mar 103 min read
The Complexity of Implementing Generative AI in Customer Service: Insights and Strategies
In the bustling digital era, businesses across the globe are eagerly exploring the potential of generative artificial intelligence (AI)...
Mar 62 min read
How Deutsche Telekom’s Frag Magenta is Transforming the Landscape
The realm of customer support is undergoing a transformative shift, spearheaded by the pioneering advancements of companies like Deutsche...
Mar 12 min read
Klarna Claims Their New AI Assistant Replaces 700 Full-Time Agents
In an era where the pace of technological innovation continually accelerates, the collaboration between Klarna and OpenAI stands as a...
Feb 282 min read
AI for Small Business Support: Sendbird's AI Chatbot Launch
In the bustling world of small-to-medium-sized businesses (SMBs), where every customer interaction counts, the launch of Sendbird's new...
Feb 63 min read
Revolutionizing DIY Woodcare: Microsoft and Cabot's AI-Powered Chatbot
In an era where technology seamlessly integrates into every facet of our lives, Cabot’s, a subsidiary of DuluxGroup, is setting a new...
Feb 53 min read
Revolutionizing Customer Support with AI: The ScreenMeet Evolution
In today’s fast-paced digital world, the demand for quick and efficient customer support is ever-increasing. Companies are constantly on...
Jan 292 min read
AI Academics: Wizr AI Rockets Forward with $500,000 Angel Boost for Generative AI Customer Support Revolution
Hello, tech enthusiasts! We've got some exciting news from the heart of innovation – Wizr AI, the powerhouse behind Generative AI, has...
Jan 282 min read
Yellow.ai and Infobip Join Forces for Next-Level Customer Experiences using Artificial Intelligence
Yellow.ai, the generative AI-powered CS automation platform, has entered a partnership with Infobip, a leading cloud communications platform
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