AI-Powered Customer Support | The Wisdom of AI

Mar 102 min read

Meta AI Unveils 'Wukong': Revolutionizing Recommendation Systems with a Novel Machine Learning Architecture

In the rapidly evolving digital world, recommendation systems have become the backbone of user experience, seamlessly guiding us through...

Mar 103 min read

The Complexity of Implementing Generative AI in Customer Service: Insights and Strategies

In the bustling digital era, businesses across the globe are eagerly exploring the potential of generative artificial intelligence (AI)...

Mar 82 min read

The Role Of AI In Solving The Volume-Cost Equation In Customer Service

In the ever-evolving landscape of customer service, 2023 stands out as a landmark year. Amidst a backdrop of budget cuts, layoffs, and an...

Mar 62 min read

How Deutsche Telekom’s Frag Magenta is Transforming the Landscape

The realm of customer support is undergoing a transformative shift, spearheaded by the pioneering advancements of companies like Deutsche...

Mar 12 min read

Klarna Claims Their New AI Assistant Replaces 700 Full-Time Agents

In an era where the pace of technological innovation continually accelerates, the collaboration between Klarna and OpenAI stands as a...

Feb 293 min read

Revolutionizing Customer Support: Yellow.ai's Leap into AI-Powered Email Automation

In a digital age where email remains a preferred channel for customer service, businesses often find themselves at a crossroads,...

Feb 253 min read

Apple's "Ask": Revolutionizing Customer Support with AI

In an ambitious move to redefine customer support, Apple has announced the testing phase of its new AI tool, aptly named "Ask". Designed...

Feb 63 min read

Revolutionizing DIY Woodcare: Microsoft and Cabot's AI-Powered Chatbot

In an era where technology seamlessly integrates into every facet of our lives, Cabot’s, a subsidiary of DuluxGroup, is setting a new...

Feb 53 min read

Revolutionizing Customer Support with AI: The ScreenMeet Evolution

In today’s fast-paced digital world, the demand for quick and efficient customer support is ever-increasing. Companies are constantly on...

Jan 292 min read

AI Academics: Wizr AI Rockets Forward with $500,000 Angel Boost for Generative AI Customer Support Revolution

Hello, tech enthusiasts! We've got some exciting news from the heart of innovation – Wizr AI, the powerhouse behind Generative AI, has...

Jan 282 min read

Yellow.ai and Infobip Join Forces for Next-Level Customer Experiences using Artificial Intelligence

Yellow.ai, the generative AI-powered CS automation platform, has entered a partnership with Infobip, a leading cloud communications platform